![]() Some experience of working on complaints escalated to the ombudsman and/or other regulatory bodies would be an advantage. Experience of investigating and responding to customer complaints, in accordance with an agreed process and with regard to applicable regulatory guidance.A strong understanding of managing accident & health and/or travel insurance claims in particular.Extensive experience working within an insurance claims environment, including knowledge of delegated claims management.An understanding of the general insurance market, and the role that an MGA performs within this. ![]()
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